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Refund, Cancellation and Return Policy

At CLOUDCHINK TECHNOLOGIES PRIVATE LIMITED, customer satisfaction is our priority. This Refund, Cancellation & Return Policy explains the terms and conditions for cancelling orders, returning electronic products, and receiving refunds for purchases made through our website.

1. Order Cancellation

1.1. Orders can be cancelled free of charge before they are shipped from our warehouse.

1.2. To cancel an order, contact us immediately at cloudchinktechnogiespvtltd@gmail.com with your Order ID and cancellation request.

1.3. Once an order has been dispatched, it cannot be cancelled. Customers may initiate a return after delivery if eligible under this policy.

1.4. If the order was prepaid and cancelled before dispatch, the refund will be processed to the original payment method within 7-10 business days.

1.5. We reserve the right to cancel any order due to product unavailability, pricing errors, technical issues, or suspected fraudulent transactions. In such cases, a full refund will be issued.

2. Return Eligibility

Electronic products can be returned only if they meet the following conditions:

  • Product is received damaged, defective, or physically broken.
  • Wrong product was delivered.
  • Product has a manufacturing defect.
  • Product is missing accessories included in the package.

Returns must be requested within 7 days of delivery.

To qualify for a return:

  • The product must be unused and in its original condition.
  • Original box, packaging, manuals, warranty cards, invoice, and all accessories must be included.
  • Product must not show signs of misuse, physical damage, or tampering.

3. Non-Returnable Items

The following items are not eligible for return or refund unless they arrive damaged or defective:

  • Products damaged due to improper installation or misuse.
  • Products with broken warranty seals.
  • Items missing original packaging or accessories.
  • Software, activation keys, downloadable products, or gift cards.
  • Products damaged after delivery due to customer negligence.

4. Return Process

4.1. Email us at cloudchinktechnogiespvtltd@gmail.com within 7 days of delivery.

4.2. Include:

  • Order Number
  • Product Name
  • Reason for Return
  • Photos or videos showing the issue (if damaged or defective)

4.3. After verification, our support team will provide return instructions.

4.4. Return shipping charges will be borne by the customer unless the return is due to our mistake or a defective product.

5. Refund Policy

5.1. After receiving and inspecting the returned product, we will notify you regarding approval or rejection of your refund.

5.2. Approved refunds will be processed within 7 - 10 business days to the original payment method.

5.3. Shipping charges, COD charges, installation charges, and handling fees (if applicable) are non-refundable.

5.4. If the replacement product is unavailable, a full refund will be issued.

6. Replacement & Exchange

6.1. Defective or damaged electronic products may be replaced with the same model, subject to stock availability.

6.2. If the same product is unavailable, customers may choose another product by paying the price difference (if applicable) or receive a refund.

6.3. Replacement orders are generally shipped within 4-7 business days after the returned product passes inspection.

7. Damaged, Missing or Incorrect Products

If you receive:

  • A damaged product
  • An incorrect item
  • A product with missing accessories

Please notify us within 48 hours of delivery by emailing cloudchinktechnogiespvtltd@gmail.com along with clear photos or an unboxing video. We will investigate and arrange a replacement or refund where applicable.

8. Warranty

Products covered under manufacturer warranty should be serviced through the respective manufacturer's authorized service center unless otherwise specified. Warranty terms vary by brand and product.

9. Contact Information

CLOUDCHINK TECHNOLOGIES PRIVATE LIMITED

V4, Mayur Vihar Plaza-IV,
Near HDFC Bank,
Mayur Vihar Phase-1,
East Delhi,
Delhi - 110091, India.

Email: cloudchinktechnogiespvtltd@gmail.com

Thank you for shopping with CLOUDCHINK TECHNOLOGIES PRIVATE LIMITED. We appreciate your trust and are committed to providing quality electronic products and excellent customer service.